Dear Valued Customer,

Thank you for choosing PREMIUMPTV for your motion design needs. We are committed to delivering high-quality services to our clients. However, we understand that situations may arise where a refund is necessary. Please carefully review our refund policy.

Refund Eligibility:

Refunds may be considered in situations such as:

Dissatisfaction with the delivered product or service.
Technical issues preventing the proper use or delivery of the motion design project.
Failure to meet agreed-upon project deadlines or milestones.

Refund Requests:

To request a refund, kindly submit a written request within 14 days of the project delivery or issue occurrence. Please email your request to premiumptv.shop/contact-us with the subject “Refund Request – Project Odyssey.” Ensure you include a detailed explanation and any supporting documentation.

Refund Process:

Upon receiving your refund request, we will carefully review the provided information. If approved, we will initiate the refund process within 5 business days, utilizing the original payment method.

Refund Denial:

Please note that we reserve the right to deny a refund if:

The request is submitted after the specified timeframe.
The issue is beyond our control.
Insufficient evidence is provided to support the refund claim.

Partial Refunds:

In certain cases, we may offer partial refunds based on the extent of dissatisfaction or the severity of the issue.

Cancellation Policy:

Should you decide to cancel a project before completion, a refund will be provided based on the completed work, minus applicable fees.

Changes to the Refund Policy:

We reserve the right to update or modify this refund policy. Clients will be notified of changes through the website or direct communication.
By engaging with PREMIUMPTV, you agree to abide by the terms in this refund policy. For any questions or concerns, please contact us.

Thank you for choosing PREMIUMPTV Motion Design Studio. We appreciate the opportunity to serve you.